Refund Policy

Graceful Soles Return & Exchange Policy

At Graceful Soles, we value your satisfaction and strive to provide high-quality footwear that reflects grace and elegance. If you are not completely satisfied with your purchase, we are happy to offer returns and exchanges under the following conditions:  

Returns & Exchanges
- Eligibility: Items must be in their original, unworn condition with all tags attached and in the original packaging.  

- Timeframe: Returns and exchanges must be requested within 14 days of receiving your order.  

- Final Sale Items: Clearance, discounted, and custom-made shoes are final sale and cannot be returned or exchanged.  

Return Process
1. Request a Return: Email our customer support at info@gracefulsoleshoes.org with your order number and reason for return.  

2. Approval & Shipping: Once approved, you will receive instructions on where to send your return. Customers are responsible for return shipping costs unless the item is defective or incorrect.  

3. Processing: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the item.  

Exchanges
- Exchanges are available for the same item in a different size or color (subject to availability).  

- If the desired item is out of stock, a store credit will be issued.  

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.  

For any questions or concerns, please email us at info@gracefulsoleshoes.org. Thank you for shopping with Graceful Soles!  

Graceful Soles – Walking in Grace & Style