FAQ's
Welcome to our FAQ page! Below, you’ll find answers to the most common questions about shopping with Graceful Soles. If you need further assistance, feel free to contact us at info@gracefulsoleshoes.org
Ordering & PaymentsQ: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us immediately for assistance, and we’ll do our best to accommodate your request.
Q: How long does order processing take?
A: Orders are processed within 1-2 business days, excluding weekends and holidays.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and selected shipping method.
Q: Which carriers do you use for shipping?
A: We ship using trusted carriers like USPS, UPS, and FedEx to ensure reliable delivery.
Q: Do you offer international shipping?
A: At this time, we only ship within the United States.
Q: What is your return policy?
A: We accept returns within 14 days of receiving your order. Items must be unworn, in their original packaging, and have all tags attached. Please note: Clearance and custom items are final sale.
Q: How do I initiate a return or exchange?
A: Email us at info@gracefulsoleshoes.org with your order number and reason for return. Once approved, we’ll provide detailed return instructions.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: How do I find my correct shoe size?
A: Each product page includes a detailed size guide to help you find the perfect fit. If you’re unsure, our customer service team is happy to assist!
Q: Are your shoes true to size?
A: Our shoes are generally true to size, but any specific fit notes will be mentioned in the product description.
Q: How can I contact customer service?
A: You can reach us at info@gracefulsoleshoes.org or via our website’s Contact Us form. We strive to respond to inquiries within 24-48 hours.
Q: Do you offer gift cards?
A: Yes! We offer digital gift cards in a range of amounts—perfect for gifting with grace and style.